One of the most frustrating aspects of working with Chinese suppliers is that, for the most part, they don't want to (or cannot) conduct a root cause analysis. Let's say you found a serious issue in one of your productions and you don't want it to come back in the future. You ask for an investigation into that problem. And they come back with very superficial responses that are clearly still far from exposing root causes. Here are very common excuses: "It is due to an issue on the … [Read more...]
How To Fill Out an 8D Report and Fix a Problem in a Factory
Filling out an 8D report means following a highly-structured approach to understanding, addressing, and (in the future) avoiding a problem. It is particularly effective for issues that are important and relatively complex. … [Read more...]