In this episode… Renaud is joined this week by two interesting guests who've been on the podcast before: Clive Greenwood a quality consultant at WWMG associates who is a Six Sigma Black Belt and has a special focus on medical devices and product compliance and Sofeast's head of New Product Development, Andrew Amirnovin who has a background in electrical engineering and a keen focus on product reliability. The topic is the long-term costs of poor product quality and reliability, and they'll … [Read more...]
Your Cost of Poor Quality Is Higher Than You Think
When one studies the literature around the Cost of Quality, the traditional breakdown of the costs is presented as follows: Source: ASQ TR2:2018. ISO 10014 and ASQ TR 2, two standards that provide guidelines (in other words, advice, rather than a set of requirements like ISO 9001), follow this logic. The problem is, it leaves a lot of extra costs unaccounted for. What makes up the cost of poor quality, in the traditional view? If something cannot be … [Read more...]