"If I discover that some goods I purchased from China are defective, and I am in the USA or in the UK (as examples), what can I do?" Many people tend to think "let me tell the supplier, and I can return it to them for rework or replacements". However, that's seldom realistic or practical. Let's examine why. … [Read more...]
Should You Avoid the Words “Defects” and “Defectives”?
Someone on Linkedin wrote about the distinction between these 2 terms: Defect Defective I actually see a lot of confusion around them. What does the standard say? ISO 2859-1 includes these definitions: Defect: non-fulfilment of an intended usage requirement Nonconformity: non-fulfilment of a specified requirement (Note: In some situations specified requirements coincide with customer usage requirements) Nonconforming item: item with one or more … [Read more...]