In many companies, and in particular in many Chinese companies, the response to problems is often "let's invest in technology". Unfortunately, spending a lot of resources on engineering is seldom the best solution. I just read a great story that illustrates this. A toothpaste manufacturer had a regular quality issue that was generating bad publicity: some boxes didn't contain a tube of toothpaste. It was due to the way the production lines were set up. They spent 8 million dollars on a … [Read more...]
Quality Assurance, Product Development, and Purchasing Strategies in China