We have worked with many companies that buy products from China & Vietnam, and their most common shortcoming is probably the lack of a clear quality standard. They don't document what they are willing to accept. They start working with a new manufacturer and both parties often get confused about what is acceptable. Now, people often ask us what a quality standard that goes into the details looks like. We can't share any examples from our clients, for confidentiality reasons. … [Read more...]
The 5 Levels of Quality Standards: From Worst to Best Practices
Setting clear quality standards for each type of product you purchase in Asia is a basic need. Like in "to keep living, breathing is a basic need". Despite this, very few companies that have production in China or Vietnam take the time to do it right. And, as a result, they have to suffer quality issues, misunderstandings, and the breakdown of trust with their suppliers. Let's go through the 5 levels of quality standards, from most basic to most advanced. … [Read more...]
Sourcing from China 101, Part 5: Negotiating With Chinese Suppliers: The Terms you Need to Discuss
Chinese suppliers are good at detecting which purchaser is inexperienced. If that's the case, and if you are dealing with dishonest suppliers, they could think that they will be able to take advantage of you. Therefore, it is important that you come across as someone who is fully prepared. You need to know what to ask, and how to respond when a supplier is being unreasonable. Let’s have a look at the main terms you will need to discuss when negotiating with Chinese suppliers who you are … [Read more...]
Is your China factory’s quality standard too low?
Do you work with a factory in China, and wish their quality standard were a bit higher? You are not alone. Here are six pieces of advice you can follow in this case. 1. Say it, and write it, to your factory If you don't communicate your dissatisfaction, nothing will happen. Here is an example of message you can send: "The customers who shop in our stores expect a relatively high quality (higher than average). We don't want them to think, 'Oh, these products are also made in China'. Either … [Read more...]
4 Proven Ways To Enforce A Quality Standard In China
How can importers establish a quality standard, and then enforce it? Here are 4 proven ways to enforce a quality standard in China and other Asian countries, and also improve how you handle your suppliers, too. … [Read more...]