I have been enjoying the book Upstream: The Quest to Solve Problems Before They Happen by Dan Heath. It is not really a business book, as it covers many examples outside of business, but it does a great job of arguing in favor addressing problems at the root cause level. … [Read more...]
A Good Way To Analyze Data to Drive Process Improvements
I just read the book Measures of Success by Mark Graban, and I found it does a great job of covering the basics of how managers should work with data. His whole approach is largely based on concepts from Don Wheeler's books. If you are not familiar with Don Wheeler, he is the most respected manufacturing-focused statistician of the past 30 years. Graban covers what to do in two cases managers don't like to see. Case 1: an unstable process leading to a widely fluctuating … [Read more...]