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Your Cost of Poor Quality Is Higher Than You Think

September 13, 2021

Your Cost of Poor Quality Is Higher Than You Think

When one studies the literature around the Cost of Quality, the traditional breakdown of the costs is presented as follows: Source: ASQ TR2:2018. ISO 10014 and ASQ TR 2, two standards that provide guidelines (in other words, advice, rather than a set of requirements like ISO 9001), follow this logic. The problem is, it leaves a lot of extra costs unaccounted for.   What makes up the cost of poor quality, in the traditional view? If something cannot be … [Read more...]

Filed Under: Quality Control Tips Tagged With: cost of poor quality, improving cost, lowering costs, product cost, product quality, solving quality issues

Should You Avoid the Words “Defects” and “Defectives”?

October 20, 2020

Should You Avoid the Words "Defects" and "Defectives"?

Someone on Linkedin wrote about the distinction between these 2 terms: Defect Defective I actually see a lot of confusion around them.   What does the standard say? ISO 2859-1 includes these definitions: Defect: non-fulfilment of an intended usage requirement Nonconformity: non-fulfilment of a specified requirement (Note: In some situations specified requirements coincide with customer usage requirements) Nonconforming item: item with one or more … [Read more...]

Filed Under: Quality Control Tips Tagged With: defect list, Defect sorting, defectives, defects, design defects, manufacturing defects, quality issues, reducing defects, solving quality issues

Solving a Quality Problem Seldom Necessitates High-Tech Engineering

October 11, 2016

In many companies, and in particular in many Chinese companies, the response to problems is often "let's invest in technology". Unfortunately, spending a lot of resources on engineering is seldom the best solution. I just read a great story that illustrates this. A toothpaste manufacturer had a regular quality issue that was generating bad publicity: some boxes didn't contain a tube of toothpaste. It was due to the way the production lines were set up. They spent 8 million dollars on a … [Read more...]

Filed Under: Process Improvement Tagged With: mistake-proofing, poka yoke, product quality, qa, QC, solving quality issues

China: forecasting and preventing production problems

July 20, 2010

Most importers are pretty bad when it comes to assessing the probability of quality problems with a given supplier. There are two reasons for this. The first one is that they might not know the factories that work for them. The solution is not always simple, especially when a trading company is blocking information about the manufacturing facility/facilities it uses. So it is important to avoid this situation from the beginning, by requesting to approve the factory. The second reason is … [Read more...]

Filed Under: Supplier Management Tagged With: probability of quality issues, QC problems, quality issues, solving quality issues


Weekly updates for professional importers on better understanding, controlling, and improving manufacturing & supply chain in China.

This is the official blog of Sofeast.com.

This blog is written by Renaud Anjoran, an ASQ Certified Quality Engineer who has been involved in chinese manufacturing since 2005.

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