A few days ago I wrote a post entitled Hidden Commissions Between China Factories And Sourcing Agents, which included these sentences:
That’s why I won’t put my hand in the sourcing game. More and more importers are aware of hidden commissions in China, and I don’t want to be suspected.
I don’t even want to give contacts of “good factories”.
A reader sent me a message and asked me to expand on this. I guess he is not the only one wondering about this, so here I go.
I’ve been asked many, many times for “the contact of a good factory in China”, and I admit I did this favor a few times for regular clients in an industry niche that I know very well (lingerie/underwear). Since then, I decided to stop it completely.
I know some people who do this openly. Let’s say they audit 200 factories in China for a large importer of toys. Then they have a very valuable database, and they can rent it to interested buyers.
I believe it is NOT a good idea for my company, though. There are several reasons for this:
-1- I promise my clients that their data will be kept confidential. In the case of the lingerie suppliers that I recommended, I knew them mostly from my previous job.
That first reason is good enough, but there are a few more, as you can read below.
-2- There is a good chance that I don’t know a good factory in a particular industry. We might have checked shipments of, say, high-gloss-finish wood furniture, but quality was always less than desirable. In this case, if I tell the truth, the purchaser might think I tell him a while lie.
-3- What’s a “good factory”? A large factory with a good quality management system? It is nice for a large buyer, not for a small importer (it would probably be too expensive for small volume manufacturing, and nobody there pays attention to tiny orders).
-4- Even if I recommendeded a factory that is suitable to a particular buyer (and that would likely take work/thinking), how would I know that this factory will not subcontract this buyer’s production in a cheaper workshop? And who would get an angry phone call when the supposedly-good supplier shipped shoddy goods??
-5- As my small company grows up and some other employees are directly in contact with clients, should I allow them to play match-makers? My priority is to keep my company clean, and I don’t want to create opportunities for dirty stuff.
-6- If I incorporated “matchmaking with a good factory” in my list of services, many experienced purchasers would think “well, these guys probably get money from a back door”.
Does it make sense?
Brad Pritts says
This is good thinking. It reminds me of a legal expression for the necessary qualifications for judges. A judge is expected to avoid even the perception of bias or impropriety, so as to be above suspicion. (This is a much tougher standard than “innocent until proven guilty”, the treatment offered to citizens at large.)
If you start down the path of sharing data– no matter how carefully separated the data might be from existing client interests, there will be room to question your objectivity. If all of your income comes from one segment – the importer – you can simply tell the importer that you represent them, period. (Even when this is the case you must defend against the importer’s/ auditee’s suspicion that you are acting in self- interest by finding more problems, to justify your existence.)
Regards,
Brad Pritts
supplier quality assurance consultant
Renaud Anjoran says
Hi Brad, you are absolutely right. “Each judge should try to avoid all appearance of bias as well as actual bias.” You just found the best analogy. I love it!
Jung Park says
I have been trying to find lingerie (bra, panty, and other related items) factory in China. There are quite a few of them. What i need is a factory that has been audited by a third party and have passed. Can you help me on how to go about doing this?
Renaud Anjoran says
Dear Jung,
I am sending you an email.