In inspection firms, what makes the difference between a high client turnover rate and a satisfied client base? Unreliable inspectors. I am thinking of quality controllers who don't point to problems (because they take shortcuts in the … [Read more...]
Archives for April 2011
Inspection level vs. inspection severity
When I started doing QC inspections, my first client's quality manager was interchangeably mentioning "level II" and "normal level". And same thing with "level I" and "reduced level". I purchased the relevant standard and I read it … [Read more...]