"If I discover that some goods I purchased from China are defective, and I am in the USA or in the UK (as examples), what can I do?" Many people tend to think "let me tell the supplier, and I can return it to them for rework or … [Read more...]
Investigating the Causes of Product Failure and Improving Design
You conduct reliability tests on your new products. You and your suppliers do product inspections and laboratory tests on mass production orders. Your customers probably give you feedback on the issues they find on what you ship to them. … [Read more...]