QualityInspection.org

Quality Assurance, Product Development, and Purchasing Strategies in China

Why Design Defects Are Behind Many Quality/Safety Issues

There is a tendency for inexperienced importers to blame their suppliers for all quality and safety issues that come up. However, in the situation where the buyer works with an OEM or a contract manufacturer, they share some (and usually all) of the responsibility when something goes wrong. It may well be that manufacturing or design defects are the cause. … [Read more...]

Traceability in Manufacturing: Do your Chinese Suppliers Do it Right?

I see buyers who spend a lot of time pushing their suppliers to do QC inspections on incoming components, to keep the production area clean, to give clear instructions to operators, and other basics. But I seldom hear them push for traceability in manufacturing, despite how important it is. I thought I should write about it again.   … [Read more...]

How To Ensure your Chinese Factory Purchases Good Components?

One of the most common ways Chinese manufacturers enlarge their margin is buying substandard components. Any time a lot of money can be saved this way, the temptation is very strong. What can you do to avoid this risky behaviour from happening? … [Read more...]

Are Your Chinese Factory’s Batteries Made by Samsung, LG, or Panasonic?

Let’s say you buy an electrical product that is assembled by your Chinese supplier and they promise to purchase original batteries from a well-known company. Are you sure you will get what you pay for? For the buyer, the question becomes: "How to ensure our batteries are really made by Samsung, LG, or Panasonic?" … [Read more...]

9 Things Only a Large Company Can Obtain in China/Vietnam

I see some good advice, published in Linkedin or elsewhere, aimed at importers sourcing products from China, Vietnam, or other low-cost Asian countries. A lot of this advice is sound. However, I noticed that a good chunk is NOT applicable to companies buying under 20 million USD a year -- and, sometimes, not under 1 billion USD a year. I made a list of 9 things large importers can get, but small companies usually can't negotiate. (Of course there are many exceptions, but they remain … [Read more...]

How to Pay Chinese Suppliers by T/T Payment (Bank Wire Transfer)

T/T stands for Telegraphic Transfer. In other words, an international wire of funds from the buyer's bank to the seller's bank. When a Chinese supplier asks for a T/T payment, what they really mean is they want a wire transfer. (Technically, a T/T is not exactly the same as a wire transfer through the SWIFT system, but the vast majority of people think of them as the same thing.) A wire transfer based on SWIFT is the most common payment method in international trade with Asian countries. … [Read more...]

Communication with Chinese Suppliers: Banging Your Head Against the Wall?

Over the years, Chinese manufacturers have gotten better at understanding their overseas customers. And, in many industries, their quality has tended to improve. However, communication with sales people is still an area of frustration for many buyers. In many factories, junior English-speaking employees are placed in a sales role. Their basic function is to translate what customers write/say to the rest of their organization, and vice versa. Over time, as they gain in experience, they are … [Read more...]

The 3 Best Ways for Importers To Pay Chinese Suppliers

A client asked me what the best ways of paying Chinese suppliers were. Let's go through the 3 most common options you have. It is 98% likely that one of these options is the best for you. 1. T/T payment T/T stands for Telegraphic Transfer, which means bank transfer. Here is the way most importers work (let's assume there is no expensive non-recurring engineering costs): Purchase under the 'FOB' incoterm, so that you are in charge of international freight. The supplier can't ship the … [Read more...]

Investing in an Injection Mold: What Is Best Practice in China?

Many importers are puzzled. They ask quotations for a plastic part, and Chinese suppliers quote wildly different amounts for the injection mold. One reason, obviously, is the nature of the mold: Is it in hard metal (e.g. H13 steel), ready to make hundreds of thousands of pieces? Or in soft metal (e.g. aluminium), for making a few prototypes only? Is it a single cavity mold (requiring more machine time and more labor)? Or multi cavity (more expensive, but more efficient for large … [Read more...]