Many leading brands have had to address concerns over the impact of their products on the environment. And one of the best responses is "make products that last longer". Here are the responses of two iconic brands: Apple: make iPhones last longer (optimizing battery charges, making display glass very hard, etc.) Patagonia: clothes that are durable and that are timeless (the opposite of 'fast fashion') Over time, customers have the feeling that those brands' products are of high … [Read more...]
Undetected QC Issues: 7 Common Failures of Chinese Inspectors
Quality inspectors are human like the rest of us, and while it's usually unlikely that they will let major QC issues slip through the net, it can happen. Let's examine why and how this happens, and how to mitigate or stop these mistakes... … [Read more...]
China Supply Chain Transparency and Monitoring: Not Getting Easier…
China supply chain transparency and monitoring is still as important an issue as it has ever been, and importers need to stay on their toes. Let's explore why this isn't getting any easier... … [Read more...]
Does The Safety & Quality Of Products Sold On Amazon Pose Risks?
A few weeks ago, a journalist asked me whether products sold on Amazon present higher safety risks and whether their quality is inferior (relative to other distribution channels). My guess is that yes (I have no solid data to back that up. It would be quite difficult to come up with such data), for a similar product positioning (price & quality), those sold on Amazon present higher risks for consumers. Here's why. … [Read more...]
Actionable Tips To Improve Sourcing From China & Develop Suppliers
Over the years, many importers have contacted me after making various mistakes, and, often, the best they can do is start things over with a new supplier, but that means a lot of wasted time, money, and energy! What if you could get years of advice about sourcing from China and developing suppliers once you've started working with them in order to avoid this scenario, but distilled into one eBook? Now you can! A few years ago, I wrote 15 articles that address sourcing from China and … [Read more...]
Solving a Quality Problem Seldom Necessitates High-Tech Engineering
In many companies, and in particular in many Chinese companies, the response to problems is often "let's invest in technology". Unfortunately, spending a lot of resources on engineering is seldom the best solution. I just read a great story that illustrates this. A toothpaste manufacturer had a regular quality issue that was generating bad publicity: some boxes didn't contain a tube of toothpaste. It was due to the way the production lines were set up. They spent 8 million dollars on a … [Read more...]