A few years ago, I suggested 6 tips to avoid bribery in a QC team. And two of them are particularly important when managing a quality control team in China: Rotate inspectors among factories, as professional relationships very quickly become personal, too. And there is a strong, very strong expectation of reciprocity -- "I gave you a nice lunch, you should overlook this tiny imperfection". Have a manager, or a regional supervisor, who does a good job of being a leader -- technically … [Read more...]
Tips For Buyers On A Budget Who Want To Start Manufacturing In China [Podcast]
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In this episode... You'll love this episode as it contains loads of helpful tips for buyers from China who're operating on a smaller budget from Sofeast's CEO Renaud and this week's guest, sourcing expert, Rico Ngoma from Source Find Asia. They talk you through what you really need to do and some ways to lower costs where possible, so, hopefully, you can start budgeting for what's essential and handle some things yourself. For instance, it's possible to do some due diligence on potential … [Read more...]
Inspecting Product Quality: What Are Your Options?
If you purchase products from an overseas supplier that you don't know well, and you can't be there, you might want to contact an inspection agency to handle inspecting product quality on your behalf. But you need to give them direction on WHEN to go to the factory and WHAT to check. I tried to summarize it in this flow chart: Here are some suggestions for your inspection options for the scenarios that apply to many importers' situations when inspecting product quality that you can … [Read more...]
3 Examples of Quality Inspection Checklists
Over the years, we have provided feedback to many clients on their product specification sheets and their inspection checklists. Rather than a step-by-step guideline, the most useful is usually to provide them with a few real examples for different types of products. 3 examples of inspection checklists Last year, when personal protective equipment was severely lacking in many countries, we released some of our templates on our commercial website. I believe they … [Read more...]
Understanding Product QC Inspections: What Is in a Man-Day?
A conversation earlier today made me realize that some buyers who haven’t spent much time in Chinese factories have some common misconceptions. For example, “Chinese production operators are forced to work 12 hours a day, in a case of modern slavery”, “all metal factories do all the steps from casting/forging to surface treatments and all the way to assembly and packing”, and so on. Another misconception is that a good inspector will spend 8-10 hours working at the factory. This is what I … [Read more...]
From Data Science To Machine Learning in Manufacturing, for Smarter Quality Control
I have long been put off by all the hype around artificial intelligence (AI). AI has become the modern 'magic wand': nobody knows how it works, but the results are assuredly amazing. AI has limitations for manufacturers, but both data science and machine learning in manufacturing can help businesses make better decisions and improve quality control results, and it's these that we'll explore in this article... … [Read more...]
Traceability in Manufacturing: Do your Chinese Suppliers Do it Right?
I see buyers who spend a lot of time pushing their suppliers to do QC inspections on incoming components, to keep the production area clean, to give clear instructions to operators, and other basics. But I seldom hear them push for traceability in manufacturing, despite how important it is. I thought I should write about it again. … [Read more...]
How to Avoid Frightening a Factory with a Quality Inspection
Chinese suppliers are often quite flexible when they want a new customer's business. But they often refuse small orders, or orders with a low price, if they are afraid they will be "problem orders". One thing that frightens them is the word "inspection". They had bad experiences in the past -- for example customers that found poor quality products and cancelled orders, or very time-consuming re-work. And, generally speaking, no one likes to be controlled. So, how can small importers make … [Read more...]
Managing QC Inspectors, Part 8: QC vs. QA
This is the eighth part in the series about the management of QC inspectors in China. Different companies give different job descriptions to their inspectors. I don't think there are "best practices" here, but this is an important topic and I want to cover it. The primary role of a QC inspector Inspectors should collect and report information. They should not take decisions, in order to reduce risks of bribery. Similarly, they should not try to solve the problem with the factory. The … [Read more...]
Managing QC Inspectors, Part 7: The Quality Manager in China
This is the seventh part in the series I am writing about the management of QC inspectors in China. Many companies in China have difficulties finding the right quality manager. In particular, it is difficult to find an individual who will simultaneously: Run the day-to-day operations of the quality department and repeat the same principles to his staff and to suppliers 10 times a day -- and keep doing this for years; Be a change agent and guide his/her team to work in a different way (from … [Read more...]