One of the most frustrating aspects of working with Chinese suppliers is that, for the most part, they don't want to (or cannot) conduct a root cause analysis. Let's say you found a serious issue in one of your productions and you don't … [Read more...]
Fixing Problems at the Root: ‘Upstream Thinking’
I have been enjoying the book Upstream: The Quest to Solve Problems Before They Happen by Dan Heath. It is not really a business book, as it covers many examples outside of business, but it does a great job of arguing in favor addressing … [Read more...]
A Good Way To Analyze Data to Drive Process Improvements
I just read the book Measures of Success by Mark Graban, and I found it does a great job of covering the basics of how managers should work with data. His whole approach is largely based on concepts from Don Wheeler's books. If you are … [Read more...]