In this episode… Renaud dives deep into the reasons why importers from China should be performing final inspections before their products are shipped. Final inspections done at random represent a unique chance to check the quantity, … [Read more...]
Use a Corrective Action Plan after a Failed Inspection
So, the inspector sent you their report, and you see quality issue(s) that you cannot accept in some of your products. It's classified as a failed inspection, and you tell the supplier about the issues. This is where a corrective action … [Read more...]
7 Reasons Why Ignoring Factory Audits Will Hurt Your Business
If you start working with a new supplier that you haven't visited or audited on-site, do you feel safe about your decision? I have talked to many people in that situation, and they usually haven't fully realized what they might be … [Read more...]
Can QC Inspectors Also Audit Manufacturing Processes?
Let's say you send a QC inspector to one of your supplier's factories. His objective is clear: report on the status of production, on the conformity and safety of the products made for you, and on the number of defects he finds. However, … [Read more...]
Your Cost of Poor Quality Is Higher Than You Think
When one studies the literature around the Cost of Quality, the traditional breakdown of the costs is presented as follows: Source: ASQ TR2:2018. ISO 10014 and ASQ TR 2, two standards that provide guidelines (in … [Read more...]
Harsh Realities of Managing a Quality Control Team in China
A few years ago, I suggested 6 tips to avoid bribery in a QC team. And two of them are particularly important when managing a quality control team in China: Rotate inspectors among factories, as professional relationships very quickly … [Read more...]
How To Push Key Suppliers To Reduce Defects? [Podcast]
In this episode… Renaud is joined by manufacturing industry experts Clive Greenwood and Max Phythian to discuss what it takes to drive your key suppliers to cut out defects. You'll hear their opinions on the Cost Of Quality, the value of … [Read more...]
A Few Tips To Avoid Quality Fade in China
When Paul Midler wrote ‘Quality Fade’: China’s Great Business Challenge in 2007, I remember it struck a nerve and that article was widely quoted. And, nearly 14 years later, the term 'quality fade' is rather well known among … [Read more...]
How To Add Process Validation To Your QA Plan
If you (or your suppliers) suffer from inconsistent quality, in many cases there is at least one missing ingredient in the quality assurance plan. And, more often than not, process validation was skipped. … [Read more...]
Chinese Factories and Product Returns: Not Impossible
"If I discover that some goods I purchased from China are defective, and I am in the USA or in the UK (as examples), what can I do?" Many people tend to think "let me tell the supplier, and I can return it to them for rework or … [Read more...]
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