About two or three times a month, a client tells us about serious issues they have experienced with a certain product, and they ask if we can help fix those product quality issues. In some cases, it is relatively quick and easy. In others, … [Read more...]
Your Cost of Poor Quality Is Higher Than You Think
When one studies the literature around the Cost of Quality, the traditional breakdown of the costs is presented as follows: Source: ASQ TR2:2018. ISO 10014 and ASQ TR 2, two standards that provide guidelines (in … [Read more...]
Should You Avoid the Words “Defects” and “Defectives”?
Someone on Linkedin wrote about the distinction between these 2 terms: Defect Defective I actually see a lot of confusion around them. What does the standard say? ISO 2859-1 includes these definitions: Defect: … [Read more...]
Solving a Quality Problem Seldom Necessitates High-Tech Engineering
In many companies, and in particular in many Chinese companies, the response to problems is often "let's invest in technology". Unfortunately, spending a lot of resources on engineering is seldom the best solution. I just read a great … [Read more...]
China: forecasting and preventing production problems
Most importers are pretty bad when it comes to assessing the probability of quality problems with a given supplier. There are two reasons for this. The first one is that they might not know the factories that work for them. The solution … [Read more...]