A few years ago, I wrote an article on '7 Common Mistakes Revealed by Factory Org Charts'. I described two issues I have seen many times in Chinese factories: Mistake 1: not having a quality department Most small workshops don’t have personnel dedicated to checking quality on a full-time basis. The problem is, very often nobody checks quality at all! That’s a serious problem and only importers who can station inspectors on site 24/7 should do business with such … [Read more...]
China Sourcing: Does Your Sales Contact Really Work At The Factory?
When I meet someone who has recently started working with Chinese companies, I often urge them not to make any assumptions. One of the most common 'discoveries' buyers make is... that they haven't been working with a factory directly when they thought they were. … [Read more...]
28 Common Problems Chinese Suppliers Cause Importers
I was thinking of the most common problems Chinese suppliers cause for importers, especially those developing their own products. And I noticed something interesting. Most of them all linked to the way information is managed. … [Read more...]
5 Ways To Have a Chinese Manufacturer Take Responsibility for Quality Issues
Many importers lament that Chinese suppliers don't take any responsibility when quality issues are found after shipment. Ten years ago, I would have confirmed that it happens less than 0.1% of the time. These days, it seems to become more common. … [Read more...]
Chinese suppliers’ lack of reliability: 5 tips for importers
You import from China. You sell to customers who want the right quality at the right time. You know that, if you can't deliver, they will go elsewhere. And, on the other hand, your suppliers say "we'll try our best, don't worry". And you know that they are late, say, 40% of the time and that their products are substandard or defective 30% of the time. Oh, and they might subcontract production without telling you about it, which makes things even worse. As an importer, you have to make an … [Read more...]